We licence tailored mobile applications to medical practice, on a subscription basis, that leverage off their existing website and integrated systems, to assist them with patient scheduling, timely notifications and healthcare analytics. We also provide a centre portal which medical practices can use to manage this mobile application.

1. Acceptance

1.1 HIICONNECT LLC (we, us or our) own the cloud-based software AIRTABAT, including all instructions and any update, modification or release of any part of that software that we provide to you, including any customised mobile application we make available on a public channel for you to benefit from (Mobile App), as well as the centre admin portal we provide to you for you to monitor, manage and edit the Mobile App (Centre Admin Portal), together the Software. Subject to your compliance with these terms and conditions (Terms), the Mobile App will be made available through other addresses and channels as set out in your Plan (including the Google Play Store and/or Apple App Store).

1.2 These Terms:

(a) set out the terms and conditions upon which we agree to grant you a right to use the Services (including the SaaS Services); and
(b) are binding on you from the date on which you accept these Terms 
(Effective Date) until the date on which your Account and these Terms are terminated in accordance with the terms (Term).

1.3 You accept these Terms by clicking a box indicating your acceptance.

1.4 If you are agreeing to these Terms on behalf of a company, your employer, an organisation, government or other legal entity (Entity), then “you” means you as the Entity and you are binding the Entity to these Terms. If you are accepting these Terms and using the Services on behalf of an Entity, you represent and warrant that you are authorised to do so.

2. Commencement

2.1 To access our Services, you will need to select a Plan on our Site, provide us with your entity details, website URL and any other information we request from you, and make payment of the Fees for your Plan (in accordance with the payment clause below) (Services Request).

2.2 We may, at our absolute discretion, accept or reject a Services Request.

2.3 We will review your Services Request and may contact you to verify your identity and business. You agree that we are under no obligation to provide the Services until your Service Request has been accepted by us.

2.4 If we reject your Services Request, we will provide you with written notice of such rejection and refund to you all amounts paid to us by you for the Services, within a reasonable time thereafter.

2.5 If we approve your Services Request, we will commence the provision of the Services within a reasonable time after the later of:

(a) the date we approve the Services Request;
(b) you providing us with any information we require to provide the Services to you, including details about your website, and any content, consents, licenses and permissions necessary to provide the Services; and
(c) the satisfaction of any other conditions precedent contemplated by these Terms.

3. Services

3.1 In consideration of your payment of the Fees (as set out in the Plan), and subject to our approval of your Services Request, we will provide the Services in accordance with these Terms, whether ourselves or through our Personnel.

3.2 If these Terms or our Site expresses a time within which the Services are to be provided, you agree that such times are an estimate only, and creates no obligation on us to provide the Services by that time and that our provision of the Services may be dependent on:

(a) Third Party Inputs (including any third party mobile application hosting services such as the Google Play Store and the Apple App Store); and
(b) you providing us with all assistance, information, documentation, logos, data, content, consents, licenses and permissions necessary to provide the Services.

3.3 Changes to the Services: You agree that we may amend the Services (including any features) at any time. If we remove any features that will have a material impact on the Services, we will provide written notice to you. If you do not agree to any amendment made to the Services, you may terminate these Terms, your Account and Plan, by giving us 30 days’ notice in writing, in which case, clause 21.4 will apply.

3.4 Changes to the Terms: You agree that we may amend these Terms (including the Fees) at any time, by providing written notice to you. The amended Terms will come into effect when your Plan is next renewed (in accordance with clause 10). If you do not agree to the amendment, you may exercise your termination rights in accordance with clause 21. By not exercising this right, you agree to the amended terms.

3.5 We warrant and agree that, we will use reasonable effort to ensure all of our obligations under these Terms will be carried out:

(a) by suitably competent and trained Personnel; and
(b) in an efficient and professional manner.

4. Accounts

4.1 We will create an Account for the Entity set out in the Services Request, in order for you to access and use the Centre Admin Portal. The Centre Admin Portal will allow you to do the things set out on our Site, such as edit content on the Mobile App.4.1 The person who made the Services Request will be the Account holder, and will be deemed to be an authorised representative of the Entity for the purposes of making any decisions about the Account. Those decisions will be deemed binding on the Entity.

4.2 You must ensure that any information provided to us including where requested by us, in relation to your Account, including your business name and details, is complete and accurate and you are authorised to provide this information to us, including so that we can use the information as contemplated by these Terms and our Privacy Policy.

4.3 It is your responsibility to keep your Account details confidential and all activity on the Account will be your responsibility. To the extent that you allow your Personnel to access the Services, you must ensure that they use the Services in compliance with these Terms and you acknowledge and agree that you will be responsible for their acts and omissions as if they were your own.

4.4 We are not responsible for the management or administration of, or content you upload through, your Account.

5. Licence and restrictions on use

5.1 Subject to the payment of any applicable Fees and your compliance with these Terms, we grant you a non-exclusive, non-transferable, non-sublicensable (except as otherwise permitted under these Terms), personal and revocable licence to access and use the Services for the Term, for your use and enjoyment of the Services, as contemplated by these Terms (Licence).

5.2 You must not (and must ensure your Personnel do not) access or use the Services except as permitted by the Licence and you must not (and must not permit any other person to) use the Services in any way which is in breach of any applicable Laws or which infringes any person’s rights, including Intellectual Property Rights, including to;

(a) use the Services to transmit, publish or communicate material that is defamatory, offensive, abusive, indecent, menacing or unwanted;
(b) use the Services in any way that damages, interferes with or interrupts the supply of the Services;
(c) introduce malicious programs into our hardware and software or Systems, including viruses, ransomware, malware, trojan horses and e-mail bombs;
(d) reveal or allow others access to your Account’s password or authentication details or allow others to use your Account or authentication details (other than your Personnel);
(e) carry out security breaches or disruptions of a network, including accessing data where you are not the intended recipient or logging into a server or account that you are not expressly authorised to access or corrupting any data (including network sniffing/monitoring, pinged floods, packet spoofing, denial of service and forged routing information for malicious purposes);
(f) use any program/script/command, or send messages of any kind, with the intent to interfere with, or disable, any person’s use of the Services;
(g) if applicable, send any form of harassment via email, or any other form of messaging, whether through language, frequency, or size of messages, or use the Services in breach of any person’s privacy (such as by way of identity theft or “phishing”); or
(h) circumvent user authentication or security of any of our Services, networks, accounts or hosts or those of our other users.

6. Third Party Inputs

6.1 You agree that the provision of the Services may be contingent on, or impacted by, Third Party Inputs.
6.2 You agree that the Services may include Third Party Inputs that may interface, or interoperate with, the Services, including third party software or services.
6.3 To the extent that you choose to use such Third Party Inputs (for example, a third party booking integration), you are responsible for:

(a) the purchase of;
(b) the requirements; and
(c) the licensing obligations,

related to the applicable Third Party Input, including third party software and services.

6.4 To the extent that any Third Party Inputs are required by us in order to be able to provide the Services to you:

(a) we agree to, where applicable, obtain and maintain the required licences for access and use of any Third-Party Inputs; and
(b) you agree to:
(1) where these are notified to you, adhere to the terms and conditions of any such Third-Party Input licences; and
(2) comply with our reasonable instructions and directions and the directions of the third-party provider.

6.5 You agree that the benefit of the Third Party Input’s interface, or interoperation with, the Services, is subject to your compliance with clause 6.

7. Mobile Application Services

7.1 You acknowledge and agree that

(a) the Mobile App will be hosted by us on our account on the channel in which is it is made available to the public;
(b) we will endeavour to have the Mobile App go live within 14-21 days of commencement of the Services, however the go live date is contingent on the timing of the app hosting channel and you waive and release us from any Liability incurred by you or your users as a result of any delay by them;
(c) the Mobile App will be customised to your business and include your logos, however the Mobile App will clearly state that it is developed by and powered by us; and
(d) you will cooperate with us to communicate any relevant cancellation policies, payment terms and other terms and conditions to any end users of the Mobile App.

8. Support Services

During the Term, we will provide you technical support services during Business Days between 9am-5pm, via email at [email protected], or as otherwise agreed between the Parties, provided that where required, you assist us in investigating any relevant issues and you provide us with any necessary information in order to provide you with support. We will endeavour to respond to your enquiry within 2 Business Days.

9. Additional Services

9.1 You may request Additional Services, including bespoke customisation to the scope or functionality of the Services, by providing written notice (including by email) to us.

9.2 We may, at our discretion, provide you with written notice in the form of a scope of services, a proposal or a statement of work (as applicable) covering the Additional Services requested and any further fee required for us to undertake the Additional Services.

9.3 If you agree to the scope of services, proposal or statement of work (as applicable), for the Additional Services, then we will provide the to you in consideration for payment of the additional fee, which will form part of the Fees.

10. Payment


10.1 You agree to pay us the Fees as set out in your Plan, and any other amounts payable to us under these Terms, without set-off or delay, via the payment method set out in your Plan. You are responsible for reviewing the pricing schedule, features and limits associated with your Plan, which are available on the Site.

10.2 The payment method in your Plan may be subject to additional terms and conditions imposed by our applicable third party payment processor. By making payment through a third party payment processor, you accept the applicable terms and conditions. We are not responsible for any payments processed by a third party payment processor.

10.3 If required, you agree to complete a direct debit request form and/or direct debit request service agreement, which may be provided by us or by a third-party provider on our behalf. You must ensure your chosen payment method has sufficient funds to pay the Fees at the times these Fees are due.

10.4 The Fee is payable in advance of the next billing cycle for your Plan (Payment Date) and any additional charges will be billed in arrears on a monthly basis (unless otherwise agreed between the Parties).


10.5 Plans automatically renew for periods of the same length as your current Plan, unless you cancel your Plan in accordance with clause 21.

Late Payments

10.6 If any payment has not been made within 14 days of the Payment Date, in accordance with these Terms and as specified in your Plan, we may (at our absolute discretion):

(a) immediately cease or suspend the provision of the Services (including removing your Mobile App from any app hosting channels where the Mobile App is made publicly available), and recover as a debt due and immediately payable from you, our additional costs of doing so;
(b) charge interest at 8% per annum, calculated daily and compounding monthly, on any such amounts unpaid after the due date for payment in accordance with these Terms; and
(c) engage debt collection services and/or commence legal proceedings in relation to any such amounts.

Upgrading and downgrading your Plan
10.7 You may upgrade or downgrade your Plan to another tier at any time in the Centre Admin Portal.

10.8 If you upgrade your Plan, you will be charged the pro-rata Fee for your new Plan and the upgrade will become effective on the date we receive payment for the additional Fees.

10.9 If you downgrade your Plan, we will process the downgrade within a reasonable time period and we will provide you with a pro-rata refund for any unused part of the Fees for your Plan.

11. Privacy and Communication

11.1 You are responsible for the collection, use, storage and otherwise dealing with Personal Information related to your business and all matters relating to the Customer Data.

11.2 You must ensure that your Personnel, comply with the legal requirements of the region in respect of all Personal Information collected, used, stored or otherwise dealt with under or in connection with these Terms.

11.3 We agree to handle any Personal Information you provide to us, solely for the purpose of performing our obligations under these Terms and in accordance with any applicable Laws and our Privacy Policy. For the avoidance of doubt, we do not require access to patient medical records to provide our Services to you.

11.4 We may contact you to the extent we need to via the platform for the Services, using in-Account notifications or via-off platform communication channels, such as text messages or email with functional notifications.

11.5 We may also send marketing and promotional material which may be of interest to you, using your contact details. You may opt out of receiving direct marketing messages at any time. Where you opt-out we will continue to send you functional communications relevant to your use of the Services.

12. Confidential Information

12.1 Each Receiving Party agrees:

(a) not to disclose the Confidential Information of the Disclosing Party to any third party;
(b) to use all reasonable endeavours to protect the Confidential Information of the Disclosing Party from any unauthorised disclosure; and
(c) to only use the Confidential Information of the Disclosing Party for the purposes for which it was disclosed or provided by the Disclosing Party, and not for any other purpose.

12.2 The obligations in clause 12.1 do not apply to Confidential Information that:

(a) is required to be disclosed in order for the Parties to comply with their obligations under these Terms;
(b) is authorised to be disclosed by the Disclosing Party;
(c) is in the public domain and/or is no longer confidential, except as a result of a breach of these Terms; or
(d) must be disclosed by Law or by a regulatory authority, including under subpoena.

12.3 Each Party agrees that monetary damages may not be an adequate remedy for a breach of this clause 12. A Party is entitled to seek an injunction, or any other remedy available at law or in equity, at its discretion, to protect itself from a breach (or continuing breach) of this clause 12.

12.4 This clause 12 will survive the termination or expiry of these Terms.

13. Intellectual Property Rights

13.1 You agree that all Intellectual Property Rights:

(a) in the Services, including the Software and SaaS Services;
(b) in the Intellectual Property developed, adapted, modified or created by us, or our Personnel (including in connection with these Terms, the Services, the Software and the SaaS Services and any machine learning algorithms output from the Services); and
(c) Feedback,

will at all times vest, or remain vested, in us (or, if applicable, our third party service providers). To the extent that ownership of the Intellectual Property Rights do not automatically vest in us, you agree to do all acts necessary or desirable to assure our title to such rights.

13.2 You agree that we may use Feedback in any manner which we see fit (including to develop new features) and no benefit will be due to you as a result of any use by us of any Feedback.

13.3 You grant us a non-exclusive, revocable, worldwide, non-sublicensable and non-transferable right and licence, to use Your Materials, solely for the purposes for which they were developed and for the performance of our obligations under these Terms, as contemplated by these Terms.

13.4 You must not whether directly or indirectly, without our prior written consent:

(a) copy or use, in whole or in part, any of our Intellectual Property;
(b) reproduce, retransmit, distribute, disseminate, sell, publish, broadcast or circulate any of our Intellectual Property to any third party (other than the Mobile App through authorised channels);
(c) reverse assemble, reverse engineer, reverse compile or enhance the Services;
(d) attempt to discover the source code or object code or underlying structures, ideas, know how or algorithms in relation to the Services, the data or documentation;
(e) breach any Intellectual Property Rights connected with the Services, including altering or modifying any of our Intellectual Property;
(f) cause any of our Intellectual Property to be framed or embedded in another website; or create derivative works from any of our Intellectual Property;
(g) resell, assign, lease, hire, sub-license, transfer, distribute or make available the Services to third parties (other than through the Mobile App on authorised channels);
(h) “frame”, “mirror” or serve any of the Services on any web server or other computer server over the Internet or any other network; and
(i) alter, remove or tamper with any trademarks, any patent or copyright notices, any confidentiality legend or notice, any numbers or any other means of identification used on or in relation to the Services.

13.5 This clause 13 will survive the termination or expiry of these Terms.

14. Analytics

14.1 Despite anything to the contrary, we may monitor, analyse and compile statistical and performance information based on and/or related to your use of the Services, in an aggregated and anonymised format (Analytics). You agree that we may make such Analytics publicly available, provided that it:

(a) does not contain identifying information; and
(b) is not compiled using a sample size small enough to make the underlying Customer Data identifiable.

14.2 We, and our licensors own all right, title and interest in and to the Analytics and all related software, technology, documentation and content used or provided in connection with the Analytics, including all Intellectual Property Rights in the foregoing.

15. Customer Data

15.1 You grant us a limited licence to copy, transmit, store and back-up or otherwise access the Customer Data during the Term and for a reasonable period after the Term to:

(a) supply the Services (including for back-ups) to you (including to enable you to benefit from the Services);
(b) diagnose problems with the Services;
(c) develop other services, provided we de-identify the Customer Data;
(d) enhance and otherwise modify the Services; and
(e) as reasonably required to perform our obligations under these Terms.

15.2 You must, at all times, ensure the integrity of the Customer Data and that your provision of, and use of the Customer Data is compliant with all Laws.

15.3 You represent and warrant that:

(1) you have obtained all necessary rights, releases and permissions to provide all your Customer Data to us and to grant the rights granted to us in these Terms;
(2) the Customer Data is accurate and complete;
(3) the Customer Data (and its transfer to and use by us as authorised by you) under these Terms does not violate any Laws (including those relating to export control and electronic communications) or rights of any third party, including any Intellectual Property Rights, rights of privacy, or rights of publicity; and
(4) any use, collection and disclosure authorised in these Terms is not inconsistent with the terms of any applicable privacy policies.

15.4 We assume no responsibility or Liability for the Customer Data. You are solely responsible for the Customer Data and the consequences of using, disclosing, storing or transmitting it. It is your responsibility to back up the Customer Data.

15.5 You acknowledge and agree that the operation of the Services is reliant on the accuracy of the Customer Data, and the provision of inaccurate, incomplete or not up to date Customer Data by you may affect the use, output and operation of the Services.

16. Warranties

16.1 You warrant and agree that:

(a) there are no legal restrictions preventing you from entering into these Terms;
(b) you are not and have not been the subject of an Insolvency Event;
(c) your Entity is incorporated in UAE;
(d) you will cooperate with us and provide us with all assistance, resources, data, people, information, facilities, access and documentation that is reasonably necessary to enable us to perform the Services and as otherwise requested by us, from time to time, and in a timely manner;
(e) all information and documentation that you provide to us in connection with these Terms is true, correct and complete and that we will rely on such information and documentation in order to provide the Services;
(f) you will not do anything that may adversely affect our goodwill, brand or reputation;
(g) you have not relied on any representations or warranties made by us in relation to the Services (including as to whether the Services are or will be fit or suitable for your particular purposes), unless expressly stipulated in these Terms;
(h) you will inform us if you have reasonable concerns relating to our provision of the Services under these Terms, with the aim that the Parties will use all reasonable efforts to resolve your concerns;
(i) you are responsible for obtaining, and providing to us in a timely manner, any consents, licences, authorities and permissions from third parties necessary for the Services to be provided in accordance with these Terms, at your cost;
(j) the Services are provided to you solely for your benefit and you will not (or you will not attempt to) disclose, or provide access to, our Services to third parties without prior written consent (unless permitted in these Terms);
(k) you will be responsible for the use of any part of the Services, and you must ensure that no person uses any part of the Services to break any Law or infringe any person’s rights (including Intellectual Property Rights) or in any way that damages, interferes with or interrupts the supply of the Services;
(l) you have reviewed these Terms including our Privacy Policy, and you understand them and will use the Services in accordance with them;
(m) you have the authority to act on behalf of any person or entity for whom you are using the Services and you are deemed to have agreed to these Terms on behalf of any entity for whom you use the Services; and
(n) you have all the hardware, software and services which are necessary to access and use the Services, including any required operating systems as set out on the Site.

17. Governing Law

These Terms of Use and any non-contractual rights or obligations arising out of or in connection with it shall be governed by and construed in accordance with the laws of UAE.

This clause 17 will survive termination or expiry of these Terms.

18. Indemnities

18.1 Except to the extent that the Liability arose from our negligent acts or omissions or any of our Personnel, you indemnify us and our Personnel against all Liability that we or any of our Personnel may sustain or incur as a result, whether directly or indirectly, of:

(a) your or your Personnel’s breach of clauses 5, 6, 11, 12, 13, 15 and 16;
(b) your or your Personnel’s negligent, unlawful or wilful acts or omissions in connection with this Agreement.

19. Limitations on Liability

19.1 Despite anything to the contrary (except for clause 18) and to the maximum extent permitted by law:

(a) neither Party will be liable for any Consequential Loss;
(b) a Party’s liability for any Liability under these Terms will be reduced proportionately to the extent the relevant Liability was caused or contributed to by the acts or omissions of the other Party (or any of its Personnel), including by a failure to mitigate; and
(c) our aggregate liability for any Liability arising from or in connection with these Terms will be limited to us repaying you the amount of the Fees paid by you to us in the immediately preceding 12 months for the supply of the relevant Services to which the Liability relates.

19.2 This clause 19 will survive termination or expiry of these Terms.

20. Exclusions to Liability

20.1 Despite anything to the contrary, to the maximum extent permitted by law, we will not be liable for, and you waive and release us from and against, any Liability, caused or contributed to by, arising from or connected with:

(a) loss of, or damage to, any property or any injury to or loss to any person;
(b) the Computing Environment;
(c) the Customer Data inputted by you into the Services or information which we pull from your website or your related service providers to assist us with the Mobile Application Services, including that our use of it as contemplated by these Terms infringes on the rights of a third party;
(d) your or your Personnel’s acts or omissions;
(e) any aspect of your interaction with any of your existing or potential patients or any person that visits the Mobile App or uses your services;
(f) any work, services, goods, materials or items which do not form part of the Services (as expressed in these Terms), or which have not been provided by us;
(g) any Third Party Inputs, including any practice management software and mobile application hosting platform;
(h) the Services being unavailable, or any delay in us providing the Services to you, for whatever reason; and/or
(i) any event outside of our reasonable control.

20.2 You acknowledge and agree that:

(a) you are responsible for all users using the Services, including your Personnel;
(b) you use the Services and any associated programs and files at your own risk;
(c) the technical processing and transmission of the Services, including Customer Data, may be transferred unencrypted and involves:
(1) transmissions over various networks; and
(2) changes to conform and adapt to technical requirements of connecting networks or devices;
(d) we may use third party service providers to integrate with the Services or to host the SaaS Services. If the providers of third party applications or services cease to make their services or programs available on reasonable terms, we may cease providing any affected features without Liability or entitling you to any refund, credit, or other compensation;
(e) the Services may use third party products, facilities or services. We do not make any warranty or representation in respect of the third party products, facilities or services;
(f) we do not guarantee that any file or program available for download and/or execution from or via the Services is free from viruses or other conditions which could damage or interfere with data, hardware or software with which it might be used;
(g) we are not responsible for the integrity or existence of any data on the Computing Environment, network or any device controlled by you or your Personnel; and
(h) we may pursue any available equitable or other remedy against you if you breach any provision of these Terms.

20.3 This clause 20 will survive termination or expiry of these Terms.

21. Termination

21.1 You may terminate these Terms, your Plan and Account at any time in the Centre Admin Portal.
21.2 These Terms, your Plan, your Account and your access to the Services will terminate immediately upon written notice by:

(a) us, if:
(1) you (or any of your Personnel) breach any provision of these Terms and that breach has not been remedied within 14 Business Days of being notified by us;
(2) you fail to provide us with clear or timely instructions or information to enable us to provide the Services;
(3) for any other reason outside our control which has the effect of compromising our ability to provide the Services; or
(4) you are unable to pay your debts as they fall due; and

(b) you:
(1) if we provide you with notice and you choose to terminate these Terms in accordance with clause 3.3;
(2) if we are in breach of a material term of these Terms, and that breach has not been remedied within 14 Business Days of being notified by you; or
(3) if we are unable to pay our debts as they fall due.

21.3 If you or your Personnel breaches or we reasonably suspect that you/they have or will breach these Terms, we may, at our sole discretion, choose to suspend access to the Services.

21.4 Upon expiry or termination of these Terms:

(a) we will immediately cease providing the Services, cancel your Account and Plan (if applicable) and remove your access to the Services;
(b) we will be entitled to permanently delete all Customer Data within 1 month from expiry or termination of these Terms;
(c) you are to pay for all Services provided prior to termination, including Services which have been provided and have not yet been invoiced to you, and all other amounts due and payable under these Terms;
(d) we will provide you with a refund of the Fees on a pro rata basis for any un used portion of the Services;
(e) pursuant to clauses 21.2(a)(1), (2) or (4), you also agree to pay us additional costs arising from, or in connection with, such termination; and
(f) immediately return (where possible) or delete or destroy (where not possible to return), any of our property (including any of our Confidential Information and Intellectual Property).

21.5 Termination of these Terms will not affect any rights or liabilities that a Party has accrued under it.

21.6 This clause 21 will survive the termination or expiry of these Terms.

22. VAT

22.1 If VAT is payable on any supply made under these Terms, the recipient of the supply must pay an amount equal to the VAT payable on the supply. That amount must be paid at the same time that the consideration is to be provided under these Terms and must be paid in addition to the consideration expressed elsewhere in these Terms, unless it is expressed to be inclusive of VAT. The recipient is not required to pay any VAT until the supplier issues a tax invoice for the supply.

22.2 If an adjustment event arises in respect of any supply made under these Terms, a corresponding adjustment must be made between the supplier and the recipient in respect of any amount paid by the recipient under this clause, an adjustment note issued (if required), and any payments to give effect to the adjustment must be made.

22.3 If the recipient is required under these Terms to pay for or reimburse an expense or outgoing of the supplier, or is required to make a payment under an indemnity in respect of an expense or outgoing of the supplier, the amount to be paid by the recipient is to be reduced by the amount of any input tax credit in respect of that expense or outgoing that the supplier is entitled to.

23. General

23.1 Access: The Services may be accessed in UAE and overseas. We make no representation that the Services comply with the Laws (including Intellectual Property Laws) of any country outside of UAE. If you access the Services from outside UAE, you do so at your own risk and you are responsible for complying with the Laws in the place you access the Services.

23.2 Assignment: A Party must not assign or deal with the whole or any of its rights or obligations under these Terms without the prior written consent of the other Party (such consent is not to be unreasonably withheld).

23.3 Dispute: A Party may not commence court proceedings relating to any dispute, controversy or claim arising from, or in connection with, these Terms (including any question regarding its existence, validity or termination) (Dispute) without first meeting with a senior representative of the other Party to seek (in good faith) to resolve the Dispute. If the Parties cannot agree how to resolve the Dispute at that initial meeting, either Party may refer the matter to a mediator. If the Parties cannot agree on who the mediator should be, either Party may ask the concerned authority to appoint a mediator. The mediator will decide the time, place and rules for mediation. The Parties agree to attend the mediation in good faith, to seek to resolve the Dispute. The costs of the mediation will be shared equally between the Parties. Nothing in this clause will operate to prevent a Party from seeking urgent injunctive or equitable relief from a court of appropriate jurisdiction.

23.4 Email: You agree that we are able to send electronic mail to you and receive electronic mail from you. You release us from any Liability you may have as a result of any unauthorised copying, recording, reading or interference with that document or information after transmission, for any delay or non-delivery of any document or information and for any damage caused to your system or any files by a transfer

23.5 Entire agreement: These Terms contain the entire understanding between the Parties, and supersedes all previous discussions, communications, negotiations, understandings, representations, warranties, commitments and agreements, in respect of its subject matter.

23.6 Exclusivity: The Services will be provided to you on a non-exclusive basis.

23.7 Further assurance: Each Party must promptly do all things and execute all further instruments necessary to give full force and effect to these Terms and their obligations under it.

23.8 Governing law: These Terms are governed by local laws of UAE. Each Party irrevocably and unconditionally submits to the exclusive jurisdiction of the courts operating in UAE and any courts entitled to hear appeals from those courts and waives any right to object to proceedings being brought in those courts.

23.9 Notices: Any notice given under these Terms must be in writing addressed to the relevant address last notified by the recipient to the Parties. Any notice may be sent by standard post or email, and will be deemed to have been served on the expiry of 3 Business Days in the case of post, or at the time of transmission in the case of transmission by email.

23.10 Publicity: You agree that we may advertise or publicise the broad nature of our provision of the Services to you, including on our website or in our promotional material.

23.11 Relationship of Parties: These Terms are not intended to create a partnership, joint venture, employment or agency relationship between the Parties.

23.12 Severance: If a provision of these Terms is held to be void, invalid, illegal or unenforceable, that provision is to be read down as narrowly as necessary to allow it to be valid or enforceable, failing which, that provision (or that part of that provision) will be severed from these Terms without affecting the validity or enforceability of the remainder of that provision or the other provisions.

24. Definitions

In these Terms, unless the context otherwise requires, capitalised terms have the meanings given to them in these Terms, and:

Account means an account accessible to you to use the Services, including, the SaaS Services;

Additional Services means any Services not set out in the Services description which we agree to provide to you;

Business Day means a day on which banks are open for general bank business in UAE, excluding Fridays, Saturdays and public holidays;

Computing Environment means your computing environment including all hardware, software, information technology and telecommunications services and Systems;

Confidential Information includes information which:

(a) is disclosed to the Receiving Party in connection with these Terms at any time;
(b) is prepared or produced under or in connection with these Terms at any time;
(c) relates to the Disclosing Party’s business, assets or affairs; or
(d) relates to the subject matter of, the terms of and/or any transactions contemplated by these Terms,
whether or not such information or documentation is reduced to a tangible form or marked in writing as “confidential”, and howsoever the Receiving Party receives that information;

Consequential Loss includes any consequential loss, indirect loss, real or anticipated loss of profit, loss of benefit, loss of revenue, loss of business, loss of goodwill, loss of opportunity, loss of savings, loss of reputation, loss of use and/or loss or corruption of data, whether under statute, contract, equity, tort (including negligence), indemnity or otherwise;

Customer Data means the information, materials, logos, documents, qualifications and other Intellectual Property or data inputted by you or your Personnel into the Services or stored by the Services or generated by the Services as a result of your use of the Services (including by way of pulling data from your website or from any of your related services to include on the Mobile App and to provide the Services);

Disclosing Party means the party disclosing Confidential Information to the Receiving Party;
Fee or Fees means those fees due and payable by you for the Services, as set out in your relevant Plan;
Feedback means any idea, suggestion, recommendation or request by you or any of your Personnel, whether made verbally, in writing, directly or indirectly, in connection with the Services;
Insolvency Event means any of the following events or any analogous event:

(a) a Party disposes of the whole or any part of the Party’s assets, operations or business other than in the ordinary course of business;
(b) a Party ceases, or threatens to cease, carrying on business;
(c) a Party is unable to pay the Party’s debts as the debts fall due;
(d) any step is taken by a mortgagee to take possession or dispose of the whole or any part of the Party’s assets, operations or business;
(e) any step is taken for a party to enter into any arrangement or compromise with, or assignment for the benefit of, a Party’s creditors or any class of a Party’s creditors; or
(f) any step is taken to appoint an administrator, receiver, receiver and manager, trustee, provisional liquidator or liquidator of the whole or any part of a Party’s assets, operations or business;

Intellectual Property means any copyright, registered and unregistered trade marks, designs (whether or not registered or registrable), domain names, know-how, inventions, processes, trade secrets or Confidential Information; or circuit layouts, software, computer programs, databases or source codes, including any application, or right to apply, for registration of, and any improvements, enhancements or modifications of, the foregoing;

Intellectual Property Rights means for the duration of the rights in any part of the world, any industrial or intellectual property rights, whether registrable or not, including in respect of Intellectual Property;

Laws means all applicable laws, regulations, codes, guidelines, policies, protocols, consents, approvals, permits and licences, and any requirements or directions given by any person with the authority to bind the relevant Party in connection with these Terms or the provision of the Services.

Liability means any expense, cost, liability, loss, damage, claim, notice, entitlement, investigation, demand, proceeding or judgment (whether under statute, contract, equity, tort (including negligence), indemnity or otherwise), howsoever arising, whether direct or indirect and/or whether present, unascertained, future or contingent and whether involving a third party or a Party to these Terms or otherwise;

Licence is defined in 5.1;

Mobile Application Services means customising our Software for you and arranging the hosting of the Mobile App on our account on the mobile application hosting channel set out in your Plan or as agreed between the Parties.

Personal Information  also includes any similar term as defined in any other privacy law applicable to you;

Personnel means, in respect of a Party, any of its employees, consultants, suppliers, subcontractors or agents;

Plan means the plan you choose, including the Fees, billing cycle, features, as set out on the Site and post purchase, as set out within the Centre Admin Portal;

Privacy Policy means any privacy policy set out on our Site;

Receiving Party means the party receiving Confidential Information from the Disclosing Party;
SaaS Services means our Software as a service as described in your Plan and on the Site;

Services means the Software, the SaaS Services, the Mobile Application Services and any technical support services as further particularised in the Plan provided throughout the Term.

Site means https://AIRTABAT.com

System means all hardware, software, networks and other IT systems used by a Party from time to time, including a network;

Third Party Inputs means third parties or any goods and services provided by third parties, including mobile application hosting channels such as the Google Play Store and Apple App Store, your in house practice management software, patients, customers, end users, suppliers, transportation or logistics providers, third party payment processors or other subcontractors which the provision of the Services may be contingent on, or impacted by; and

Your Materials means all work, models, processes, technologies, strategies, materials, information, documentation and services (including Intellectual Property), owned, licensed or developed by or on behalf of you or your Personnel before the Effective Date and/or developed by or on behalf of you or your Personnel independently of these Terms.

25. Interpretation

In these Terms, unless the context otherwise requires:

(a) a reference to these Terms or any other document includes the document, all schedules and all annexures as novated, amended, supplemented, varied or replaced from time to time;
(b) a reference to any legislation or law includes subordinate legislation or law and all amendments, consolidations, replacements or re-enactments from time to time;
(c) a reference to a natural person includes a body corporate, partnership, joint venture, association, government or statutory body or authority or other legal entity and vice versa;
(d) no clause will be interpreted to the disadvantage of a Party merely because that Party drafted the clause or would otherwise benefit from it;
(e) a reference to a party (including a Party) to a document includes that party’s executors, administrators, successors, permitted assigns and persons substituted by novation from time to time;
(f) a reference to a covenant, obligation or agreement of two or more persons binds or benefits them jointly and severally;
(g) a reference to time is to local time in UAE; and
(h) a reference to AED refers to the currency of UAE from time to time.

For any questions and notices, please contact us at:
Email: [email protected]
Last update: 15 March 2023