NABIDH Policies 101: Demystifying the Incident and Breach Notification Policy


Data breaches and incidents involving protected health information (PHI) can have severe consequences, both for individuals and healthcare organizations. To safeguard patient privacy and maintain the integrity of sensitive data, the Dubai Health Authority (DHA) has implemented a comprehensive incident management and breach notification policy within the NABIDH platform. This policy aims to establish clear roles, responsibilities, and procedures for detecting, reporting, and managing incidents and breaches. In this article, we will explore the purpose, scope, and key components of this policy, emphasizing the importance of protecting PHI within the NABIDH platform.

The Purpose and Scope:

The primary purpose of the incident management and breach notification policy in NABIDH is to ensure the implementation of effective tools, processes, and procedures to detect, report, and manage incidents and breaches involving PHI. The policy covers all individuals and healthcare facilities that have access to NABIDH managed PHI, including the DHA, public health organizations, NABIDH itself, healthcare facilities, and the subjects of care or their agents. By establishing roles and responsibilities, the policy aims to prevent breaches and strengthen data security within the NABIDH platform.

Key Policy Statements:

The policy outlines the responsibilities of different entities involved in the NABIDH platform:

Dubai Health Authority (DHA):

The DHA takes the lead in developing and implementing policies, standards, and guidelines related to PHI protection. They are responsible for identifying, notifying, and managing incidents and breaches in accordance with applicable UAE laws and DHA regulations. Additionally, the DHA enforces continuous improvements in regulatory compliance frameworks to ensure data security.


NABIDH is responsible for establishing processes and responsibilities for incident management, complying with health information security standards. They implement technical and organizational measures to protect PHI from accidental, negligent, or unlawful loss or disclosure. NABIDH also conducts vulnerability assessments, notifies affected parties of security incidents, and establishes a comprehensive incident logging and response process.

Healthcare Facilities:

Healthcare facilities, along with their designated information security officers, must fully cooperate with the NABIDH Information Security Officer. They develop internal policies and procedures for reacting to breaches, conduct regular security audits, and promptly report incidents to the NABIDH authorities. Healthcare facilities are accountable for preventing further breaches and incidents within their organization.

Incident Investigation and Breach Mitigation:

To ensure the effective management of incidents and breaches, the policy outlines the following steps:

Incident Investigation:

Upon receiving a reportable event or incident, the NABIDH Information Security Officer reviews and investigates the event to determine if further action is necessary. The officer collaborates with the Healthcare Facility Information Security Officer(s) and conducts a thorough investigation within a maximum of 30 days. An incident investigation report is prepared, documenting the facts, mitigations, and preventive measures.

Breach Notification:

If a breach is identified, the NABIDH Information Security Officer promptly notifies the concerned Healthcare Facility Information Security Officer(s) and the affected subject(s) of care. Depending on the breach’s scale, either the healthcare facility or NABIDH is responsible for public notifications. The notifications include a description of the breach, the type of PHI involved, and guidance on protecting oneself from potential harm.

Mitigation and Prevention:

The NABIDH Information Security Officer, in collaboration with the Healthcare Facility Information Security Officer(s), develops and implements a mitigation plan to prevent similar breaches in the future. Educational campaigns are conducted to raise awareness among NABIDH users and associated organizations, and appropriate disciplinary action is taken against individuals responsible for breaches.


The incident management and breach notification policy in NABIDH establishes a robust framework for protecting PHI within the NABIDH platform. By clearly defining roles and responsibilities, implementing effective incident detection and response processes, and emphasizing the importance of continuous improvement, the policy ensures the security and privacy of patient information. With such measures in place, healthcare providers and individuals can have confidence in the integrity of the NABIDH system and the protection of their sensitive data.